You do not need to create an account to place an order. We recommend it for easier checkout in the future, but it is possible to checkout as a guest.

If you wish to change or cancel your order, please contact us as soon as possible and we will do our best to help you. Unfortunately, we’re unable change/cancel an order once it has been shipped.

If you wish to cancel your order, please contact us as soon as possible and we will do our best to issue a refund. Unfortunately, we’re unable to cancel an order once it has been shipped.

Contact us at info@mossosunwear.com, we'll ensure everything is correct and provide you with your order confirmation.

Please refer to the size guide on the product page. If you still need assistance, contact us so we can help you save time on returns and lower our environmental impact.

We suggest clicking “Notify Me” on the product page and signing up to receive an email if the item becomes available at a later date.

You can find our size guide on every product page, located just above the size selection.

We accept most credit cards, PayPal and Apple Pay. At checkout you will see the options available in your country.

Your personal online security is very important to us. To ensure your shopping experience is safe we do not process or store any payment information in our database, and only work leading payment providers in transferring information to process your orders.

We charge in the currency you have selected while shopping.

You will be charged as soon as your order is complete.

If you place an order, you can choose to store your credit card details for smoother checkout on future purchases. To ensure your safety, we do not store any payment information in our database, its fully encrypted and only available to our payment service provider.

If your order attempt was declined, we suggest that you contact your bank or card-issuing company. If you receive another error message, please contact us at info@mossosunwear.com and we will do our best to assist you.

For countries outside the EU, orders are shipped on a DDU (Delivered Duty Unpaid) basis, meaning your order may be subject to additional charges. If applicable, you will be responsible for paying these costs before your item can be delivered. 

Please note, all taxes and import duties are calculated by your local customs authorities and we advise you to contact them for further information.

• 100 EUR – Europe
• 100 GBP – United Kingdom
• 140 USD – USA
• 180 CAD – Canada

For orders below these amounts, the cost depends on your shipping destination and is displayed at checkout.

You will receive an email with tracking information once your order is shipped.

We aim to ship all orders as soon as possible. The regular processing time is 1–3 business days, and the estimated delivery depends on your country and selected courier.

DHL Express Go Green Climate Compensated Home Delivery is our standard service worldwide.

DHL Express estimated shipping times

• All of Europe 2–3 business days
• US and Canada 3–5business days
• Rest of the World 3–5 business days
• (Islands may require 1 extra working day for delivery process)

pending on your shipping method, it will either be delivered to your door or at your nearest collection point.

All items are insured against theft and accidental damage while in transit from our warehouse to your shipping address. Once the items have been delivered and signed for, they are no longer covered by insurance.

If your unavailable, you can choose to waive the signature via the delivery partner platform. Please note, if a signature is not collected you agree to our terms and conditions and assume full responsibility for any loss or damages that occur.

Yes, simply choose the shipping address you wish to ship to.

All countries within the EU. For countries outside the EU we ship with DDU, which means it is up to your local customs to decide the amount of tax and duty you might need to pay for your order.

Unfortunately, we cannot estimate how much duties you will pay, this is calculated by your local customs. If your order is shipped Delivery Duty Paid (DDP) duties and taxes are included in the price.

DHL express does not deliver to PO boxes. If this is your only option, please contact help@mossosunwear.com and we will assist you.

EU
All orders within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.

United Kingdom

For UK customers, sales VAT on orders up to Orders up to £135 (including shipping costs) will not be subject to any import duty or taxes. Any import VAT or duties normally applicable on orders exceeding £135 (including shipping costs) will NOT be covered by MOSSO. 

United States

Any orders up to $800 are free of any import VAT or duties and will incur no extra charges. On orders more than $800 you may be liable to pay tax upon receiving your package.

Worldwide
For countries outside of the EU the orders are shipped with DDU (Delivery Duty Unpaid) meaning you may be liable to pay tax and duty upon receiving your package. If applicable, you will be responsible for paying these costs before your item can be delivered.

We accept returns and size exchanges on purchases within 14 days of delivery.

The items must be returned in their original condition (i.e. not worn, washed, ironed, altered or soiled).  

For items on SALE, no returns and exchanges are accepted but please feel free to contact us if you have any questions.

1. Contact help@mossosunwear.com to let us know what you would like to return/exhcnage and why.
2. We'll send you an email, which will include your returns instructions.
3. Ensure the garment is in original condition with tags attached
4. Package up your item securely and send it back within 14 days of dispatch free of charge using our courrier service. International orders needs to be returned to within 21 days of dispatch.

For orders shipped in Italy, the cost of returns is covered by MOSSO for Standard Delivery. For Express returns, the customer is responsible for the returns cost.

For all orders shipped outside Italy, a return fee will be added, which will be deducted from the refund amount. 

 Return fee:

• 20 EUR – EU & Switzerland
• 18 GBP – United Kingdom
• 30 USD – USA
• 40 CAD – Canada
• 49 EUR – Rest of the World

In the unlikely event that a product is faulty, please contact us directlyat help@mossosunwear.com with a picture of the faulty garment and we will replace the product immediately.

Pleaseemail us at help@mossosunwear.com with your order number and your email address.

As long as you have the order number and email address used to place the order you can return your order. Pleaseemail us at help@mossosunwear.com .

When returning your order, we will issue a full refund for the products, however the initial shipping costs will not be refundedand a return fee will be deducted from the refund amount.

When we have received and processed your return, you will receive an email notification. Normally it takes 3-5 business days before you can see the refund back on your account, depending on your bank/credit card/form of payment.

We aim to refund you as soon as we receive your return, but the very latest within 30 days after having received the return.

We suggest contacting your local customs authorities for more information.

In the unlikely event that you receive the wrong order please email us at help@mossosunwear.com and we are happy to assist you.